Billing Periods TierVision bills on a monthly, quarterly or yearly cycle, depending on what option and plan has been selected. Account and billing anniversary information will be sent to you after we have processed your order. Prompt payment is necessary to ensure uninterrupted service of your account. Payments For credit card customers, you will be automatically charged the appropriate amount at the beginning of your account's billing period. For check/money order customers, TierVision must receive your check/money order by the beginning of your billing period. Late payments, credit card refusals, expirations, chargebacks, disputes are subject to fines, suspensions and account terminations at TierVision's discretion. All unpaid balances incurred during period of service by TierVision are subject to collection. Fees TierVision charges a $25.00 fee for returned checks as well as chargebacks. Cancellations Any request for cancellations must be received via email or regular mail and you'll receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email cancellations are not accepted. If your account is past due or delinquent the balance must be settled before cancellation of an account can be possible. Domain name transfers, non-usage, Internic problems, ISP problems, or any other secondary issues not directly related to TierVision's services does not qualify an account for cancellation. Customers are urged to make sure that they receive a cancellation confirmation from TierVision, indicating the closure of a domain and/or an account has been completed. 30 Day Money Back Guarantee The 30 day money back guarantee applies to all TierVision webhosting plans. The following services do not qualify for the 30 day money back guarantee: additional items and services, dedicated servers, and setup fees. If you are not completely satisfied with our services within the first 30 days of your initial activation date, you will be given a full refund of the contract amount excluding setup fees and overages. Refunds Full refunds are only available within the 30 day money back guarantee period (excluding setup fees- see above); Quarterly and Annual prepayments (or higher payment cycles) are given prorated refunds, to the next closest full month.